GGPoker Privacy Policy – How Your Personal Data Is Protected

GGPoker collects personal information that is necessary for you to register and use our platform safely and legally in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document required for identity verification under Philippine regulations. We also collect financial information such as your preferred payment method details and transaction history, which is necessary for processing deposits and withdrawals in Philippine pesos. When you use our platform, we automatically gather certain technical data including your IP address, device type, browser version, and session activity logs — this helps us detect fraud, prevent unauthorised access, and improve platform performance. If you contact our support team, records of those communications including the content of your messages may also be retained. We only collect information that has a clear and legitimate purpose; we do not collect data that goes beyond what is reasonably needed to deliver our services, comply with legal obligations, or protect the security of our platform and members.

The personal data we collect is used primarily to create and manage your GGPoker account, verify your identity, process financial transactions, and deliver the sports betting and casino-style entertainment services you signed up for. We use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, security alerts, and — where you have opted in — promotional communications about offers relevant to Filipino members. Technical and usage data is analysed to maintain platform stability, identify and resolve bugs, and improve the overall experience for members betting on PBA, NBA, and other sports markets from their mobile devices. GGPoker also uses your data to fulfil our legal and regulatory obligations, including anti-money laundering checks, responsible gaming monitoring, and age verification requirements applicable in the Philippines. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. Any use of your data beyond what is described in this policy will only happen with your explicit consent or where we are required by law to do so.

GGPoker may share your personal data with carefully selected third-party service providers who assist us in delivering our platform — these include payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers who store data securely on our behalf. All such third parties are bound by strict data processing agreements and are only permitted to use your information for the specific purpose for which it was shared; they may not use it for their own independent purposes. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, including situations involving the investigation of fraud, money laundering, or other serious offences. In the event that GGPoker undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the new entity, but only under terms that ensure it continues to receive the same level of protection outlined in this policy. We will never share your data with advertisers or data brokers. If you would like to know which specific third parties currently have access to your data for processing purposes, you may contact our support team and we will provide that information within a reasonable timeframe.

We retain your personal data for as long as your GGPoker account remains active and for a defined period after account closure, as required by Philippine financial regulations and our licensing obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure in order to meet anti-money laundering and audit requirements. Communication records with our support team are kept for a shorter period unless they are relevant to an ongoing dispute or investigation. Data that is no longer needed for any legal, regulatory, or operational purpose is securely deleted or anonymised so that it can no longer be associated with you as an individual. You may request early deletion of certain categories of data where no legal retention obligation applies, and we will assess and respond to such requests within 30 days. Our data retention schedule is reviewed periodically to ensure it remains proportionate and compliant with evolving Philippine privacy legislation.

As a Filipino member, you have the right to access the personal data we hold about you and to request a copy in a portable format at any time. You also have the right to correct inaccurate or outdated information on your account — for minor corrections such as contact details, you can do this directly through your account settings, while changes to identity documents may require our support team's involvement. Where processing is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before withdrawal. You may also object to certain types of processing, such as direct marketing communications, and we will honour that preference promptly. If you believe your data has been handled in a way that violates this policy or applicable Philippine privacy law, you have the right to lodge a complaint with the National Privacy Commission. To exercise any of these rights, please reach out to our support team with your account details and a clear description of your request; we aim to respond within 30 days of receiving a valid request.

GGPoker uses industry-standard security measures to protect your personal data, including TLS encryption for data in transit, secure server environments, access controls that limit which staff members can view sensitive account information, and regular security audits carried out by independent specialists. While we take every reasonable precaution, no online platform can provide an absolute guarantee against all cyber threats; in the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by law. We also use cookies and similar tracking technologies on our platform to maintain session security, remember your preferences, and analyse usage patterns — you can manage cookie preferences through your browser settings, though some functionality may be limited if certain cookies are disabled. This Privacy Policy may be updated from time to time to reflect changes in our services, legal requirements, or best practices; the current version will always be published on this page with an effective date noted at the top. Material changes will be communicated to you via your registered contact details before they take effect. Continued use of GGPoker after the effective date of any update constitutes acceptance of the revised policy; if you have questions, the FAQ and our support team are always available to help.